Advice on Coronavirus and visiting Dorothy House

Posted by Jenny Steele, on March 6 2020 in: Blog

All Dorothy House services, groups and shops are currently operating as normal with outpatient appointments and fundraising events all going ahead as planned. We are carefully monitoring the changing situation regarding Coronavirus (COVID-19) and we review government guidelines on a daily basis to keep Hospice staff up to date with relevant advice.

Our Executive Team also meet regularly to consider necessary precautionary steps to minimise the risk of infection with Coronavirus (COVID-19) for patients, families, carers, staff, volunteers and visitors to the Hospice.

We are always vigilant about infection control at Dorothy House as our day patients, inpatients and outpatients represent a potentially vulnerable group. We now request that all patients, service users, staff, volunteers, contractors, relatives and friends consider carefully if they could be a potential carrier of the Coronavirus and pose a risk to others before visiting the Hospice or our other hubs or shops. May we also remind everyone to use the hand sanitising gel stations often while visiting any of our clinical areas. Thank you for your support and consideration.

Following new cases of Coronavirus being reported in the UK and three new cases reported in Wiltshire on 05.03.20, the Chief Medical Officer has updated government guidance. Please see below a summary of the latest advice from Public Health England, recent changes are highlighted:

  1. If you have been in contact with someone with coronavirus, or have returned within the last 14 days from a Category 1 area (Click to view details for returning travellers) you should self-isolate at home and call NHS 111.
  2. If you have returned within the last 14 days from a Category 2 area (Click to view details) and develop symptoms of cough, fever or difficulty breathing, stay at home and call NHS 111.
  3. Wash your hands more regularly than usual using soap and hot water for at least 20 seconds. This is particularly important after coughing, sneezing and blowing your nose or being in public areas. Use hand sanitiser if this is all you have access to.
  4. Clean and disinfect regularly touched objects and surfaces using your regular cleaning products.


For more information please read the government guidelines (click to view details) and to find information on Category 1 and 2 regions click on ‘Returning Travellers.’

If you require any further clarification on whether to visit the Hospice, please contact our Clinical Coordination Centre on T: 0345 0130 555.

Thank you.

Ruth Gretton, Director of Patient and Family Services