A library’s not the first place you would necessarily expect to come face to face with death and grief – except of a fictional kind. But grief is an inescapable part of living and people who have been bereaved, or who are themselves facing life limiting illness, use the same libraries, banks, shops and services as we all do.
Our Education team recently worked with customer service staff at B&NES Council, helping them to understand signs of grieving, and to think about the challenges of supporting people in grief.
The sessions helped staff to reflect on their own feelings around grief and loss, understanding the nature of grief, and that grief is painful. Staff felt reassured that they were not making things worse, but by listening and being supportive – and by identifying helpful and less helpful things to say – they could offer not just a professional service, but a compassionate and caring one too.
We are passionate about equipping our community with the skills to respond compassionately to people facing illness and loss, wherever they are – when it matters most.
Fore more information about our training, and a list of courses, please visit the Education and Training page.