Current services and information (19 January 2022)

  • 22 February, 2021
  • News


Current services and information 

We are continuing to do everything we can to provide care and support to our community.  The safety and wellbeing of our patients, their families, our shop customers, employees and volunteers is our highest priority. Please be assured that in all of the care and support we are providing, we are doing all we can to help keep people safe. This is an evolving situation which may mean doing things differently or making changes at short notice.

Any decisions we make will be based on the latest Public Health and Government advice, which is updated daily and this page will be regularly updated with any new information.


Coronavirus (Covid-19) Service Update
Last Reviewed: 19 January 2022

Summary key points:

  • Day services have been re-designed to enable us to continue our support for existing patients, their families and new patients
  • Our staff continue to provide care in our community and, where appropriate, are using technology to support patients
  • We have temporarily stopped non-essential services which cannot be facilitated remotely: this includes some groups and therapies

If you would like to speak to someone about our services, please call 0345 0130 555
For the latest Government advice, visit: NHS website


Visiting patients at the Hospice

To ensure the safety of our patients, families, staff and volunteers at this time, we continue to restrict visitors both to the Inpatient Unit (IPU) and the main reception area. If you have any Covid-19 symptoms or have been in contact with anyone with symptoms, please follow government guidelines to test and self-isolate as appropriate to your situation.

We are now asking everyone visiting the Hospice to complete two lateral flow Covid-19 tests as near as possible to each visit. This will be checked when you arrive so please bring evidence of the test being registered or the test itself to show as you enter.

Tests are available to the public for free, and can be collected from local centres, ordered online or you can attend a walk-in site. Full details are available here: Find a rapid lateral flow test site in your area – GOV.UK ( Alternatively, we can provide you with a box of tests. Please ask a member of staff for details.

Our IPU patients are very vulnerable and the space is limited. For this reason, visiting is by appointment only to reduce the risk of the spread of Covid-19 to our patients and staff.

Our visiting rules are as follows:

  • All patients can now identify up to 4 visitors that can visit indoors, these chosen visitors must remain the same and we request that a maximum of two visit at any given time.
  • Apart from chosen key contacts, we can sadly only admit children that are direct offspring of the patient for a maximum of 30 mins (i.e.: no grandchildren, nieces, nephews, etc). We are happy to assist with technology for a virtual visit.

We understand how hard these visiting constraint are and how difficult it must be but it is necessary to avoid putting our patients and staff at risk. We follow the Healthcare Quality Framework and so, our visiting restrictions differ from the guidance given to Care Homes. We encourage all methods of virtual communication such as Facetime, Skype and Zoom wherever possible.

We thank you for your understanding at this challenging time and appreciate the support of all families and carers.


Clinical update

Our critical work is even more vital at a time like this: there are more patients to look after and we are committed to ensuring each one receives the highest quality care and compassionate support.

Our clinical teams continue to provide care to our patients, their families and carers. We will keep you fully informed and ensure the needs of our most vulnerable are taken care of first. If you or someone in your care is a Dorothy House patient and you need to get in touch, ring 0345 0130 555.


Most fundraising events have been affected by the pandemic. While some events have been cancelled, others have been postponed and some will now be virtual so that you can take part from home (while adhering to the current Government guidance at all times). For information about individual activities, please visit our Fundraising pages.