Family Support Team

Our Family Support Team is here for you and your family to provide the social, practical, and emotional support that’s needed through difficult times. We work with individuals, children, families, couples and groups and can explore with you the type of support that you need.

We offer the following services:

Specialist Social Workers

Our palliative care social workers provide a listening ear and expert advice to help patients, their family members and carers adjust to the practical and emotional impacts of illness. We work in partnership with the Citizen’s Advice Welfare Rights Team, who are able to give advice about benefits and assist with financial planning.

Children’s and Young People’s Services

The illness and death of a parent or loved one is the hardest thing that any child will have to face. Our support helps children and young people explore and express their feelings, prepare for what is going to happen and find ways to cope with the changes to their lives. We use a range of approaches including play therapy, memory boxes and life stories, and run a variety of workshops and activities. We support children and young people at home, in school or at Dorothy House.


The diagnosis of a life-limiting illness can leave you and your family and friends feeling isolated, frightened and powerless. Coping with illness can feel even harder if you are already facing relationship difficulties, mental health problems or complex family situations.

Our trained counsellors can offer emotional support for individuals and couples, and one-to-one counselling for patients, carers and other family members.

Bereavement Support

Our team of skilled, supervised bereavement workers provide one to one support for both adults and children as they adjust to life without the person who has died.

For further information please contact our Clinical Coordination Centre on 0345 0130 555 (Monday-Friday, 8-6pm; Saturday-Sunday 9am-5pm).