Customer feedback

We think our training and education is great, but don’t just take our word for it.

Have a look at some of the customer feedback from individuals and teams who attend our training events.

 

Mike Starkey – Coleman and Starkey Dental Practice, Trowbridge

Team of five dental workers standing outside their practice

“Over the years our patients become our friends. We understand how upsetting bereavement is and we feel their loss when a partner dies.  We wanted to make sure that how we responded as individuals and as a team to bereavement was appropriate and would not make things worse.

Simon from Dorothy House’s Education Team was excellent; kind, understanding, knowledgeable and a wonderful facilitator helping our team to understand the bereavement process and reassuring us that we did not need to feel uncomfortable, and although there is no one single way to help patients with bereavement, we were doing the right thing in being open and honest and caring and supportive.

I would wholly recommend Dorothy House and Simon to any organisation who feels that they would like to know more, or believes that they would benefit from the understanding the grief process and how to help people through it.”

 

Monique Zwartouw  Practice Nurse, Chippenham

Monique Zwartouw-Practice Nurse

“I’ve attended several training days run by Dorothy House and I find their training to be useful and thought provoking. The tutors are really good and engaging. I like the way the sessions are run as they allow open discussion, looking at others’ experiences and considering different perspectives. Listening to other ideas in this way really broadens the outlook and enhances your learning on a given topic. I also like the ability to network with other professionals – both fellow nurses and members of other disciplines. Added to that, the venue is great and lunch delicious. All in all, I would recommend Dorothy House training. It’s good value for money.”

 

Fiona, Becky and Julie – Manager and Registered Nurses from Cholwell House Nursing Home, Temple Cloud

cholwell-staff

“We have been members of Dorothy House’s link nurse scheme since 2011 when we adopted the ‘Gold Standards Framework’ for end of life care at Cholwell House.

At Cholwell House we care for people with Dementia; everyone is viewed as an individual and clinical needs are balanced with compassionate care in a homely and relaxed environment.

We enjoy being part of the link nurse scheme at Dorothy House as not only does their patient centred approach echo what we do, the study days give us the opportunity to network with other homes; gain information on a diverse range of topics and to ‘check in’ to make sure we are up to date with new developments in end of life care.

Having links with Dorothy House is also really helpful in terms of having someone to contact for advice in tricky situations. They are always there and ready to offer support –  whether to us or to our patients’ GPs.”