Current services and information (30.03)

Posted by Jenny Steele, on March 23 2020 in: Blog

We are doing everything we can to provide care and support to our community, while keeping our patients, their families, carers, our staff and volunteers safe at this time.

Coronavirus (COVID-19) Service Update
Last Reviewed: 31 March 2020

Key points:

  • We are currently only running essential services
  • We have temporarily ceased all non-essential services: this includes all group activities and therapies
  • Our staff continue to provide care in our community and are using technology to support patients, where appropriate
  • The Inpatient Unit is unable to accept any visitors at this time, except in exceptional circumstances
  • It may be necessary to make changes to our services, at short notice, to help keep people safe
  • This page will be updated regularly
  • If you would like to speak to someone about our services, please call 0345 013 0555
  • For the latest Government advice, visit:

    NHS website
    Government website

  • Introduction

    The safety and wellbeing of our patients, their families, our shop customers, employees and volunteers is our highest priority. Please be assured that in all of the care and support we are providing, we are doing all we can to help keep people safe.

    We have clear contingency plans in place to ensure we can continue to provide care and support to those who need it but, this is an evolving situation which may mean doing things differently or making changes at short notice.

    Any decisions we make will be based on the latest Public Health and Government advice, which is updated daily and this page will be regularly updated with any new information.

    Visiting the Hospice

    To ensure the safety of our patients at this time, we have had to make the difficult decision to restrict visitors. No visitors will be allowed onto the Inpatient Unit, unless in exceptional circumstances. We thank you for your understanding at this challenging time.

    Clinical update

    Our critical work is even more vital at a time like this: there are more patients to look after and we are committed to ensuring each one receives the highest quality care and compassionate support.

    Our clinical teams continue to provide care to our patients, their families and carers. We will keep you fully informed and ensure the needs of our most vulnerable are taken care of first. If you or someone in your care is a Dorothy House patient and you need to get in touch, ring 0345 013 0555.

    Our Shops

    We closed all Dorothy House shops as of Monday 23 March; a response to the COVID-19 outbreak. We have taken this decision to protect the safety of our staff, volunteers and customers.

    Several events have been affected by the pandemic. While some events have been cancelled, others have been postponed and some will now be virtual so that you can take part from home. For information about individual activities, please visit our Fundraising pages.

    Stepping Up Appeal

    Every day Dorothy House provides palliative and end of life care to our community. When someone reaches the end of life, we have one chance to come together and support them with the best care we can provide.

    But to do this, we rely on the support of our community. Today, we need to do more of what we do best, but our funds from the local community – that support over 70% of our care – are fast drying up and the impact could be devastating.

    With the closure of our shops and the cancellations of events, we need your support. If you are in the position to help us continue to step up our care by making a donation, setting-up a regular monthly direct debit, or considering us for a gift in you Will, please click HERE or ring us on 01225 722 988.

    Outreach centres

    Our outreach centres (located in Trowbridge and Peasedown St John) are closed for the foreseeable future to ensure the safety of patients, their families, carers, staff and volunteers, in line with government guidelines.


    We are exploring opportunities for how we can mobilise volunteers to support our work at this time. If you want to offer your help, register your interest on our website HERE.