Current services and information (16 September 2020)

Posted by Jenny Steele, on March 23 2020 in: Blog

We are continuing to do everything we can to provide care and support to our community, while keeping our patients, their families, carers, staff and volunteers safe at this time.

Coronavirus (COVID-19) Service Update
Last Reviewed: 16 September

Summary key points:

  • Day services have been re-designed to enable us to continue our support for existing patients, their families and new patients
  • Our staff continue to provide care in our community and, where appropriate, are using technology to support patients
  • The Inpatient Unit is able to allow one close family contact to visit a patient. When a patient is dying they can have up to four visitors two at a time
  • We have temporarily ceased non-essential services which cannot be facilitated remotely: this includes some groups and therapies
  • It may be necessary to make changes to our services, at short notice, to help keep people safe

This page will be updated regularly
If you would like to speak to someone about our services, please call 0345 0130 555
For the latest Government advice, visit: NHS website



The safety and wellbeing of our patients, their families, our shop customers, employees and volunteers is our highest priority. Please be assured that in all of the care and support we are providing, we are doing all we can to help keep people safe.

We have clear contingency plans in place to ensure we can continue to provide care and support to those who need it but, this is an evolving situation which may mean doing things differently or making changes at short notice.

Any decisions we make will be based on the latest Public Health and Government advice, which is updated daily and this page will be regularly updated with any new information.


Visiting the Hospice

To ensure the safety of our patients at this time, we continue to restrict visitors. Visiting is by appointment only and these are the guidelines:

  • Only 1 close family contact to visit a patient – this should be the same person each visit and they need to wear a face covering at all times.
  • In exceptional circumstances, we will allow 4 visitors with a maximum of 2 at time
  • Any patient’s children under the age of 12 will only be allowed by prior arrangement with the Sister in charge
  • There are no changes to visiting for patients at end of life.

We thank you for your understanding at this challenging time.


Clinical update

Our critical work is even more vital at a time like this: there are more patients to look after and we are committed to ensuring each one receives the highest quality care and compassionate support.

Our clinical teams continue to provide care to our patients, their families and carers. We will keep you fully informed and ensure the needs of our most vulnerable are taken care of first. If you or someone in your care is a Dorothy House patient and you need to get in touch, ring 0345 0130 555.


Our Shops

From 1 July, our Retail shops have begun a phased schedule for re-opening. Check the Shops section of our website for up-to-date information about opening times and for information about donations.

Extra measures are in place to protect shoppers and our workforce: we will adhere to social distancing, we’ve made changes to how we process donations and we have personal protective equipment available for our workforce to use. Once these new ways of working are established, we will continue to open more shops. Please check the website for more details including changes in opening times etc.


Most fundraising events have been affected by the pandemic. While some events have been cancelled, others have been postponed and some will now be virtual so that you can take part from home (while adhering to the current Government guidance at all times). For information about individual activities, please visit our Fundraising pages.


COVID-19 Antibody Testing
In partnership with Medvivo, Dorothy House is offering antibody testing clinics for health professionals from our Winsley site. Clinic slots can be booked through Medvivo.