Current services and information (26 June)

Posted by Jenny Steele, on March 23 2020 in: Blog

We are continuing to do everything we can to provide care and support to our community, while keeping our patients, their families, carers, our staff and volunteers safe at this time.

Coronavirus (COVID-19) Service Update
Last Reviewed: 26 June 2020

Summary key points:

  • Day services have been re-designed to enable us to continue our support for existing patients, their families and new patients
  • Our staff continue to provide care in our community and, where appropriate, are using technology to support patients
  • The Inpatient Unit is now able to allow one close family contact to visit a patient
  • We have temporarily ceased non-essential services which cannot be facilitated remotely: this includes some groups and therapies
  • We are able to offer some group sessions like Serenity and group physio online
  • It may be necessary to make changes to our services, at short notice, to help keep people safe
  • This page will be updated regularly
  • If you would like to speak to someone about our services, please call 0345 013 0555
  • For the latest Government advice, visit: NHS website



The safety and wellbeing of our patients, their families, our shop customers, employees and volunteers is our highest priority. Please be assured that in all of the care and support we are providing, we are doing all we can to help keep people safe.

We have clear contingency plans in place to ensure we can continue to provide care and support to those who need it but, this is an evolving situation which may mean doing things differently or making changes at short notice.

Any decisions we make will be based on the latest Public Health and Government advice, which is updated daily and this page will be regularly updated with any new information.


Visiting the Hospice

To ensure the safety of our patients at this time, we continue to restrict visitors. However, from today we will now be allowing one close family contact to visit a patient. It will need to be the same person each visit and they will need to wear a face covering at all times. There are no changes to visiting for patients at end of life.

To read more about this – read our latest update here. We thank you for your understanding at this challenging time.


Clinical update

Our critical work is even more vital at a time like this: there are more patients to look after and we are committed to ensuring each one receives the highest quality care and compassionate support.

Our clinical teams continue to provide care to our patients, their families and carers. We will keep you fully informed and ensure the needs of our most vulnerable are taken care of first. If you or someone in your care is a Dorothy House patient and you need to get in touch, ring 0345 013 0555.


Support at home – Managing COVID-19 symptoms

One of our Nurse Specialists recently hosted a livestream event for families and carers who are supporting those with COVID-19 symptoms. You, your family or friends may find this video helpful for supporting those who are caring for loved ones at home during this difficult time: Advice for families and carers during COVID-19


Our Shops

Starting 1 July, our network of 26 shops will begin reopening after the temporary closure due to COVID-19, starting with Midsomer Norton and Weston.

Throughout the pandemic our first priority has been the welfare of our workforce, customers and donors. As we start reopening our shops, this will continue to be our focus.

Extra measures are in place to protect shoppers and our workforce: we will adhere to social distancing, we’ve made changes to how we process donations and we have personal protective equipment available for our workforce to use. Once these new ways of working are established, we will continue to open more shops.


Several events have been affected by the pandemic. While some events have been cancelled, others have been postponed and some will now be virtual so that you can take part from home (while adhering to the current Government guidance at all times). For information about individual activities, please visit our Fundraising pages.


Stepping Up Appeal

Every day we provide palliative and end of life care to our community. When someone reaches the end of life, we have one chance to come together and support them with the best care we can provide.

But to do this, we rely on the support of our community. Today, we need to do more of what we do best, but our funds from the local community – that support over 70% of our care – are fast drying up and the impact could be devastating.

With the closure of our shops and the cancellations of events, we need your support. If you are in the position to help us continue to step up our care by making a donation, setting-up a regular monthly direct debit, or considering us for a gift in you Will, please click HERE or ring us on 01225 722 988.


Outreach centres

Our outreach centres (located in Trowbridge and Peasedown St John) are closed for the foreseeable future to ensure the safety of patients, their families, carers, staff and volunteers, in line with government guidelines.



We are exploring opportunities for how we can mobilise volunteers to support our work at this time. If you want to offer your help, register your interest on our website HERE.