Current services and information
We are continuing to do everything we can to provide care and support to our community. The safety and wellbeing of our patients, their families, our shop customers, employees and volunteers is our highest priority. Please be assured that in all of the care and support we are providing, we are doing all we can to help keep people safe. This is an evolving situation which may mean doing things differently or making changes at short notice.
Any decisions we make will be based on the latest Public Health and Government advice, which is updated daily and this page will be regularly updated with any new information.
Coronavirus (COVID-19) Service Update
Last Reviewed: 16 November 2020
Summary key points:
- Day services have been re-designed to enable us to continue our support for existing patients, their families and new patients
- Our staff continue to provide care in our community and, where appropriate, are using technology to support patients
- The Inpatient Unit is able to allow one close family contact to visit a patient. When a patient is dying they can have up to four visitors two at a time
- We have temporarily stopped non-essential services which cannot be facilitated remotely: this includes some groups and therapies
If you would like to speak to someone about our services, please call 0345 0130 555
For the latest Government advice, visit: NHS website
Visiting the Hospice
To ensure the safety of our patients, families, staff and volunteers at this time, we continue to restrict visitors both to the IPU and the main reception area. If you have any COVID-19 symptoms or have been in contact with anyone with symptoms, please stay at home and self-isolate for 14 days.
Our patients in our in patient unit are very vulnerable, and the space it limited. For this reason visiting is by appointment only to reduce the risk of the spread of COVID-19 to our patients and staff.
These are our current rules:
- We ask all patients on admission to identify a key contact who will be able to visit by arrangement – this should be the same person each visit and they need to wear a face covering at all times.
- In exceptional circumstances, we will allow 4 key visitors who will be able to visit with a maximum of 2 at time
- Any patient’s children under the age of 12 will only be allowed by prior arrangement with the Sister in charge
- Please contact the ward on 01225 721 386 to arrange visiting
We understand how hard these visiting constraint are and how difficult it must be but it is necessary to avoid putting our patients and staff at risk. We follow the Healthcare Quality Framework and so, our visiting restrictions differ from the guidance given to Care Homes. We encourage all methods of virtual communication such as Facetime, Skype and Zoom wherever possible. We thank you for your understanding at this challenging time and appreciate the support of all families and carers.
Our critical work is even more vital at a time like this: there are more patients to look after and we are committed to ensuring each one receives the highest quality care and compassionate support.
Our clinical teams continue to provide care to our patients, their families and carers. We will keep you fully informed and ensure the needs of our most vulnerable are taken care of first. If you or someone in your care is a Dorothy House patient and you need to get in touch, ring 0345 0130 555.
Our Retail shops have all been open since 1 July however we are now shut for the second phased lockdown commencing 5 November 2020. Please check the Shops section of our website for up-to-date information.
Most fundraising events have been affected by the pandemic. While some events have been cancelled, others have been postponed and some will now be virtual so that you can take part from home (while adhering to the current Government guidance at all times). For information about individual activities, please visit our Fundraising pages.