We are constantly developing our website and adding enhancements to aid user experience. We are ensuring that our site reaches the AA level of the Web Content Accessibility Guidelines.

This accessibility statement applies to the Dorothy House Hospice Care website at

[Reviewed March 2024]

Dorothy House Hospice Care is committed to providing a website that is accessible to the widest possible audience. We are actively working to increase the accessibility and usability of our website to ensure our website is user-friendly and complies with the available standards and guidelines. This includes:

  • Testing with the WAVE Aim browser tool
  • Checking text and background colour contrast using online tools
Language toolbar

We have added a Google translation toolbar to our website to make our content as accessible and inclusive for as many people as possible. You can access the toolbar by clicking the arrow dropdown to select from the available languages.

The current list of languages is representative of the needs of our audience and reflects feedback from our patient-facing teams. Please contact us if there is a language you would like access to which is currently not available from this list.

Please note that the Google translation toolbar excludes translation of text on images and portable document formats (PDFs).

Opening documents

In some of our sections we provide additional content as PDF (Portable Document Format) or Word document format. If these documents fail to open, you will need to install some free software:

For PDF documents, download the latest Adobe Reader Software
For Word documents, download the latest Word viewer software

Browser compatibility

We test on Chrome, Firefox, Safari and MS Edge latest versions.

Skipping to main content

If you’re using a screen reader or keyboard, you can use the ‘skip to content’ link at the top of every page, this will skip the navigation and allow you to access the content quicker.

Using the keyboard to navigate

Some people find it easier to move through web pages using the ‘tab’ button on the keyboard, and using ‘enter’ to click on links and buttons.

Increasing or reducing text

You can increase the text size of the website by pressing both ‘Ctrl’ and ‘+’ or ‘-‘ keys (if you are a Mac user, use the ‘Apple’ key and ‘+’ and ‘-‘)

Changing colours and fonts

You can change the colour of web pages to increase or decrease the contrast or to change colours. You can do this through settings in your browser (e.g.: Firefox, Chrome, Internet Explorer, Safari). This may involve you installing extensions or ‘add ons’ for your browser.


For screen reader users, we have made sure that all our images across the site have alternative text that clearly describes what the image depicts.

Social media channels

We use social media to share information with our supporters and users, and our website features content feeds from sites such as Facebook, Twitter, Instagram, LinkedIn and Threads. Unfortunately these sites often restrict ways in which content is displayed and is therefore not as accessible as we would like. We are currently reviewing accessibility markers for social media across our platforms in order to aid user experience.

Feedback and contact information

We are continually seeking to improve the accessibility of the content on our website by reviewing and testing the site in line with compliance guidelines. However, please do not hesitate to contact us if you experience any difficulty using our website. We will endeavour to rectify any issues raised in future iterations of this site.