Our reports and newsletters

Our Annual Report and Accounts sets out our financial information for 2023/24. This includes information about new projects and initiatives throughout the year and how we raised and spent our funds.

Our Mid-Year Snapshot (December 2023) shares the journey of care a patient might follow with us, in the words of those we have supported over the past 6 months.

Our Annual Impact report for FY2023/24 provides an overview of embedding our new localised community structure, expanding the self-service resources on our website, and the steps we have taken to deploy a more ‘digital-first’ approach to ensure we offer an excellent level of care to as many people as possible.

Our Quality Account ensures that our patients and their families are safe and well-supported and that NHS money is being used efficiently to provide the highest standards of care.

Dorothy House  is committed to providing the highest quality of palliative and end of life care.

We are regularly inspected by the Care Quality Commission (CQC) to ensure that we meet service-specific standards. The CQC is an independent regulator of health and adult social care in England with an aim to improve and maintain better standards of care.

Our last inspection report was published in January 2017 and we were rated as Outstanding. In July 2021 the CQC undertook a review of our data and confirmed that our rating as ‘Outstanding’ remains unchanged.

Our ‘Outstanding’ rating also remains unchanged for 2022. Our latest inspection report was published in August 2022 and can be viewed below.

The Dorothy House Newsletter is our regular print/e-publication that we produce for our supporters. It’s a fantastic way to keep up to date on our latest news, meet some of our staff and volunteers, engage with the wider fundraising community and find out about opportunities to get involved. Below are links to each of our latest editions for you to read at your leisure.

Spring/Summer 2024 edition – click here

Autumn/Winter 2023 edition – click here

Community First carried out 125 listenings with residents in Chew Valley between January-March 2024. Community Organisers listened to people in six local communities and two community groups.

An Executive Summary of this report in HTML (plain text) format can be found here.