We have several communication courses running to the end of this year and into 2026, these sessions are open to all of the workforce and all roles, both clinical and non-clinical.
A one-day course looking at developing communication skills for managing challenging or emotional conversations within their roles. This course will help you consider the importance of empathy within communication, explore models of communication and techniques to improve your confidence in handling difficult or emotional conversations.
Course delivery
This session will be delivered by Louise Brown and Julie Taylor
As one of our practice educators, Louise works within the therapies team as a senior physiotherapist. She is passionate and knowledgeable not only about supporting patients in their own home, but also about alternative therapies, touch techniques and effective communication skills, having been trained in all of these. Her goal is for everyone to receive holistic care.
As a nurse, Julie is passionate about evidence based practice. Her PhD followed people through from pre to post diagnosis, exploring adjustment and in some case acceptance. As a senior lecturer she is vastly experienced in teaching from T-levels and TNA, through Undergraduate to Postgraduate Masters levels. Having been at Dorothy House for two years, this has reaffirmed her belief that the best teachers are the patients and their families.
Who should attend?
Suitable for anyone whose role involves contact with patients, families or bereaved individuals and are not sure of ‘the right thing’ to say.
Course details
This face to face and interactive course will give an overview of what communication is and its importance in supportive and end-of-life care. It will look at a range of communication skills and reflect on their use to ensure that people can be heard and responded to appropriately, in a sensitive and empathetic manner. To understand your own feelings and responses and consider ways to manage them.
Course content
This course will include:
- An overview of communication skills and techniques
- Understanding barriers to effective communication
- Interactive activities to support learning and understanding
- A review of stress responses and the impact on communication and information retention