Uncomfortable Conversations at Work

  • 1 December, 2025 10:00 am - 2:30 pm
  • In-person
  • Communication
  • £45
Book onto course

We have several communication courses running to the end of this year and into 2026, these sessions are open to all of the workforce and all roles, both clinical and non-clinical.

Knowing that there is a need for a difficult conversation, whether its with a colleague, a student, a manager can be daunting, however if they do not take place the situation can escalate.  This workshop is aimed to help staff feel more confident and comfortable in having any difficult conservations. 

By being able to have a difficult conversation it sets the tone that there is nothing we can’t discuss and or handle together. They also set the foundation for an honest, open, non-toxic work environment that thrives on focusing on the goals, not the problems. 

Course delivery

This session will be delivered by Louise Brown and Julie Taylor

As one of our practice educators, Louise works within the therapies team as a senior physiotherapist. She is passionate and knowledgeable not only about supporting patients in their own home, but also about alternative therapies, touch techniques and effective communication skills, having been trained in all of these. Her goal is for everyone to receive holistic care.

As a nurse, Julie is passionate about evidence based practice. Her PhD followed people through from pre to post diagnosis, exploring adjustment and in some case acceptance. As a senior lecturer she is vastly experienced in teaching from T-levels and TNA, through Undergraduate to Postgraduate Masters levels. Having been at Dorothy House for two years, this has reaffirmed her belief that the best teachers are the patients and their families.

Who should attend?

Suitable for those who want to improve their confidence in handling awkward or uncomfortable conversation in the workplace with colleagues.  

Course details

This is a face to face, interactive 4.5-hour course aimed at giving people the skills and confidence to handle these conversations. It will include the use of scenarios to observe skills and techniques that can help achieve a satisfactory outcome for those involved. 

Course content

The course will include the following: 

  • Communication styles 
  • Understanding stress and stress responses 
  • Identifying goals 
  • What is ‘conflict’? 
  • Listening skills 
  • Giving and receiving feedback 
  • Reframing 

This may vary depending on the specific requirements of the participants on the day.