Dorothy House Shops
dorothyhouse.shopShops Update (04.11.2020) – All shops are currently closed until further notice due to Government restrictions. Thank you for your understanding and support and we hope to welcome you back soon.
Furniture Collection Update (04.11.2020) – Please note, online furniture collections are now closed until further notice. Thank you for your understanding and we hope to resume this service soon.
Welcome to our Dorothy House shops. Here you will find info about each of our retail stores; where they are located, when they’re open and when you can drop off your pre-loved items that you’d like to donate.
In accordance with new rules set out by the Government, face coverings are compulsory in our shops (but are not required in England for children under the age of 11 or those with disabilities or breathing issues).
Throughout the pandemic, our first priority has been the welfare of our workforce, customers and donors. Extra measures are in place to minimise risk to our shoppers and our workforce: we adhere to social distancing, we’ve made changes to how we process donations (resting all donations for 48hrs) and we have personal protective equipment available for our workforce.
Our shops are delighted to accept your clean, good quality donations. Broken or soiled items cannot be accepted so, please check that your donations are in good order.
If you prefer to shop from the comfort of your sofa, our eBay shop is open day and night: https://www.charity.ebay.co.uk/charity/The-Dorothy-House-Foundation-Ltd/9905
Find out more about making a donation
Shop locations A–Z
Making a donation
We would love to be able to take all donations, but there are some items we are unable to accept due to size, quality, health & safety, or hygiene reasons.
For a list of all the items we can accept: click here
For a list of all the items we cannot accept: click here
Non-furniture donations
Our shops are delighted to accept your clean, good quality donations. Broken or soiled items cannot be accepted so please check that your donations are in good order.
Furniture donations and collection
If you would like to book a furniture collection with us, please click here. Please be aware that currently we are only able to collect items from outside your property. Thank you for your understanding.
Donation FAQs
Is there any furniture Dorothy House is unable to accept?
Info for Is there any furniture Dorothy House is unable to accept?While we would love to be able to take all donations, there are some items we can't accept due to size, quality, health & safety, or hygiene reasons. For a complete list of these items, please click on the link to the left of this message.
How can I donate non-furniture items?
Info for How can I donate non-furniture items?We are always grateful to receive your pre-loved items to sell in our shops. If you would like to donate clothing, bric-a-brac, music, kitchenware, etc. Please note, it's best to ring the shop ahead of your visit to ensure that they are opened and find out when they can accept donations.
Following COVID-19 are there any changes to items I can donate?
Info for Following COVID-19 are there any changes to items I can donate?At this time we are unable to accept books or DVDs. Following lockdown, we received a surplus of books and DVD stock. As such, we've reached capacity for these items and cannot accept any new donations.
Can I GiftAid my donations?
Info for Can I GiftAid my donations?Yes! Did you know that by adding GiftAid to your donations they're worth 25% more to us? That will help raise even more much needed funds for Dorothy House at no extra cost to you. When you donate, you will be asked whether you are a tax payer and if you would like to GiftAid your donation. This means that for every £1 we make from your donation; the government will give us an extra 25p. So, if you are able to GiftAid, please do it!