Dorothy House Shops

Online Collections

PLEASE NOTEAll shops are temporarily closed in response to the COVID-19 outbreak.

However, if you’re busy using this time to clear out cupboards and wardrobes **please keep hold of your quality donations for us**. 

We will be trialling donation stations at the following locations:

Wednesday 27 May (10-12pm)
19a High Street, Midsomer Norton, BA3 2DR

Saturday 30 May (10-12pm)
14 Moorland Road, Bath BA2 3PL

At all times, we will be following strict social distancing rules for our team and also for those donating. If you or a member of your household have any COVID-19 symptoms please do not donate until the end of your isolation period.

We will ONLY be taking the following:

  • Clean clothes
  • Books
  • small bric a brac

We will NOT be taking at this time and will refuse to accept:

  • DVD’s
  • Bedding
  • Furniture
  • Electricals

Thank you for your support and we look forward to welcoming you through our doors in the not too distant future.


You can find our shops across our 700sq mile area and each one makes a vital contribution to the patient, family and carer support we can offer. Here you’ll find links to each of our shops with their addresses, opening times and any special offers.

We are grateful for your support, whether that’s grabbing yourself a bargain or donating your quality goods. You make a real difference and we couldn’t do what we do, without you.

Exterior view of the Dorothy House Music and Books shop on Broad Street in Bath


Find out more about making a donation

Shops in the news

Donation Station Trial

May 13, 2020, by Jenny Steele

Dorothy House Shops Update

March 23, 2020, by Alistair McIntyre

Making a donation

Please note that the services below are not currently available due to the COVID-19 pandemic.

You can book a free furniture collection by contacting your local furniture shop on the numbers above.

We would love to be able to take all donations, but there are some items we are not able to accept due to size, quality, Health & Safety, or hygiene reasons.

For more information on what we CANNOT take, please click here.

Examples of items we can accept include:

  • Sofas, armchairs and conservatory furniture - with fire labels (see example below)
  • Solid wood furniture
  • Wardrobes
  • Garden furniture
  • Solid wood/Metal framed beds - with all fixtures and fittings
  • Divan Bed Bases - with fire labels (see example below)
  • Mattresses - Clean, no marks with fire labels (see example below)
  • Rugs
  • Valuable or specialist items
  • Kitchen ware
  • Curtains and bedding - Clean with no marks.
  • Small Musical instruments - No pianos, electric organs or drum kits
  • Office furniture, tables, chairs and desks
  • Electrical equipment e.g. TV's, Stereo's, Kitchen Electricals - with CE mark (see example below)
  • Gym Equipment - Good condition, complete, working and less than 3 years old (with CE mark if electrical)
  • Mobility equipment - Wheelchairs, walking frames, mobility scooters (with CE mark)
  • White goods - fridge/freezers, washing machines and tumble dryers (with CE Mark)
  • Electric cookers - fully working (with CE mark)

CE Mark:

Fire Labels to look for:

If you are still unsure, please feel free to contact one of our furniture shops for advice. We would be happy to help.

Donation FAQs

What sort of furniture can Dorothy House NOT accept?

Info for What sort of furniture can Dorothy House NOT accept?

We would love to be able to take all donations, but there are some items we are not able to accept due to size, quality, Health & Safety, or hygiene reasons. For a complete list of such items, please click on the link to the left of this message.

How can I donate non-furniture items?

Info for How can I donate non-furniture items?

We are always grateful to receive your pre-loved items to sell in our shops so if you do not have furniture, but have clothing, bric-a-brac, books, music etc to be donated, please visit your local shop and they will be happy to receive your goods.

Can I Gift Aid my donations?

Info for Can I Gift Aid my donations?

Did you know that by adding Gift Aid to your donations they're worth 25% more to us? That will help raise even more much needed funds for Dorothy House at no extra cost to you. When you donate, you will be asked whether you are a tax payer and if you would like to GiftAid your donation. This means that for every £1 we make from your donation; the government will give us an extra 25p. So, if you are able to GiftAid, please do it!