Telephone Conversations

This session will be delivered by Louise Brown and Julie Taylor

As one of our practice educators, Louise works within the therapies team as a senior physiotherapist. She is passionate and knowledgeable not only about supporting patients in their own home, but also about alternative therapies, touch techniques and effective communication skills, having been trained in all of these. Her goal is for everyone to receive holistic care.

As a nurse, Julie is passionate about evidence based practice. Her PhD followed people through from pre to post diagnosis, exploring adjustment and in some case acceptance. As a senior lecturer she is vastly experienced in teaching from T-levels and TNA, through Undergraduate to Postgraduate Masters levels. Having been at Dorothy House for two years, this has reaffirmed her belief that the best teachers are the patients and their families.

This workshop is suitable for anyone who has conversations over the telephone on a regular basis with clients, patients, customers or colleagues – particularly where those conversations are difficult, challenging or distressing. 

This face to face, interactive course will review communication skills and techniques and look at how they can be applied when using the telephone.  

This course will look at: 

• The challenges of telephone contact within your role 

• Discuss the value of communication models for use on the telephone and how they can be adapted and used 

• Consider how some verbal and non-verbal communication skills adapt to use on the telephone